TaxMasters, Inc. (TAXS.OB), the IRS tax relief company and a leading provider of tax representation services, improved its overall customer service response times in the second quarter of 2010 compared with the first quarter of 2010, while at the same time handling a 2 percent increase in customer call volume.
�Many of our customers are feeling the heat from the IRS � some of them are facing wage garnishments and impending liens on their bank accounts, so we feel very strongly that we respond as quickly as we can,� said Renee Miller, VP of tax services at TaxMasters. �Not only did we install a new phone system, but we worked with our customer service teams to ensure that we had the best procedures in place allowing us to respond quickly and supply people with the services they need right away.�
The national taxpayer advocate and USA Today reported in January 2010 that the most serious tax problem facing taxpayers is finding someone at the IRS to pick up the phone. In 2009, the IRS answered only 64 percent of calls after an average wait of over eight minutes. For the first six months of 2010, TaxMasters answered 94 percent of calls from existing clients with an average wait of only 23 seconds.
After implementing a Cisco Unified Communications system in late 2009, TaxMasters can now more closely monitor its inbound and outbound call volumes. During the first quarter of 2010, 92.3 percent of existing TaxMasters clients who called the company spoke to a TaxMasters representative within 32 seconds.
During the second quarter of 2010, 96 percent of existing TaxMasters clients who called the company spoke to a TaxMasters representative within 14 seconds, a 56 percent reduction in client wait time over the first quarter. This improvement in call answer time is especially significant because the total number of calls from existing clients was up 2 percent.
The Western Union Company (NYSE: WU) will host an investor day meeting on Thursday, September 30, 2010 in New York City. Members of the executive management team, including Hikmet Ersek, Chief Operating Officer and CEO-Elect, will present beginning at 9:00 a.m. Eastern Time. The event is expected to conclude by 1:30 p.m. Eastern Time.
Additional information including event details and location, registration instructions, and Web or audio conference participation directions will be available in the near future and posted at the events section of the company�s investor relations website. A webcast replay will be available following the event.
The Western Union Company is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Custom House branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. The Western Union, Vigo and Orlandi Valuta branded services are offered through a combined network of more than 420,000 agent locations in 200 countries and territories. In 2009, The Western Union Company completed 196 million consumer-to-consumer transactions worldwide, moving $71 billion of principal between consumers, and 415 million business payments.
Lender Processing Services, Inc. (NYSE:LPS) is a leading provider of integrated technology, services and mortgage performance data and analytics, to the mortgage and real estate industries. LPS offers solutions that span the mortgage continuum, including lead generation, origination, servicing, workflow automation (Desktop), portfolio retention and default, augmented by the company�s award-winning customer support and professional services. Approximately 50 percent of all U.S. mortgages by dollar volume are serviced using LPS� Mortgage Servicing Package (MSP). LPS also offers proprietary mortgage and real estate data and analytics for the mortgage and capital markets industries.
The June Mortgage Monitor report released by Lender Processing Services, Inc. shows that overall foreclosure starts and foreclosure inventories have remained relatively stable; however, foreclosure starts for loans owned by the Government Sponsored Entities (GSEs) are at an all-time high.
The largest percentage of GSE foreclosure starts are coming from loans that are six or more months behind on payment. This finding is consistent with the reports of increased Home Affordable Modification Program (HAMP) trial period cancellations.
Total delinquent and foreclosure inventories remain at historically elevated levels with Jumbo and Agency prime product experiencing the greatest percentage increase since January 2008.
No comments:
Post a Comment